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General FAQs

Thank you for registering for a Centre offering! You will receive a separate email giving you access to your offering typically within three (3) business days. Thank you for your patience!

When you register for an offering from the Centre, you will receive a confirmation/receipt immediately. You will receive a separate email giving you access to the course, typically within three (3) business days.

The first time you register, you will also receive a “Welcome Email” (in addition to your specific course enrolment email) asking you to set your password to access your account. Please follow the link in the email to do so.

Once your account is set up, you can log in here to access any educational offerings you are enrolled in.

If you are not sure if you received your access emails yet, you can search your email for the following sender: noreply@noreply.thinkific.com 

If after three (3) business days you still cannot find the access email -or- you received it and are still having trouble accessing your offering, please contact info@gclt.org with any support questions. Please note that a response may take up to three (3) business days.

Supplementary materials are contained within the educational offering. You will receive unlimited access to this offering and the materials.

To access supplementary materials, first log in here to access your Dashboard.

Find your course and click “Start Course”.

When you start your course, you can see a summary of all available materials on the left side menu. Click the material name to go directly to it or use the “Next Module” button to go through all materials in order.

If you are accessing on your mobile (cell) phone, you can view the menu showing the various materials by clicking the three bars on the top left—or you can click “Next Module” to go through all the materials in order.

Yes! The Centre maintains records of CERPs earned in case of an IBCLC® recertification audit.

The Global Centre for Lactation Training (GCLT)® is committed to providing high-quality educational products and services and a positive learning experience. Our education is delivered asynchronously and on-demand; therefore our refund policy is as follows:

Refunds may be granted under the following conditions:

  • If you have not accessed or viewed any portion of the content, you may request a refund within seven calendar days of the date of purchase. Refunds will be issued, less a 10% processing fee.

Refunds will not be issued under the following circumstances:

  • The content has been accessed or viewed in part or in whole
  • Dissatisfaction with the content
  • Mismatch between the product purchased and the student’s necessary education credit type.

How to Request a Refund

  • Please email us at info@gclt.org with the following information:
    • Your full name
    • Date of purchase
    • Product title
    • Reason for the refund request

The Global Centre for Lactation Training (GCLT)® will review your request and respond within 10 business days. Approved refunds will be processed within 30 business days of the refund approval.

If you are experiencing payment issues, including declined payments, while attempting to purchase on of the Centre’s products, please reach out to your bank first before reaching out to the Centre.

Are you a subject matter expert? Do you have a passion project or area of interest that you want to share? No idea is too big or too small. Share your knowledge with others through the Global Centre for Lactation Training (GCLT)® by filling out the linked form.

Educational offerings by the Global Centre for Lactation Training (GCLT)® are optional and are not the sole way to pursue IBCLC®

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